Hey, am I the last person to discover www.consumerist.com? Part of the Gawker Media Network, “The Consumerist” highlights bad customer service stories with posts that include corporate phone numbers, addresses, scanned letters and much more. The over 1.5 million monthly unique visitors also post the latest discounts, deals and give-aways but it’s the scams and disastrous customer service experiences that are the real attention-getters.
This one - about a nightmarish story involving a forgotten Blockbuster Video tape, Discover and a collection agency – is typical.
The real fun though, I think, is the ongoing competition for “Worst Company In America 2008,” which the site is running like a sports season, bracket and all (“Yeah, I had Exxon Vs. Countrywide in the final. …Countrywide has to be the favorite here”). Clever. They’re down to the Final Four – so exciting!!
consumerist.com
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