Stephanie Fierman’s Bank In Diapers? Not A Pretty Sight
Friday March 06th 2009, 2:00 am
Filed under: Twitter, US economy, advertising, customer service, financial services

I follow Jeffry Pilcher’s TheFinancialBrand.com on Twitter and have enjoyed his insights.

Recently, Jeffry caught something that tells us just how bad the financial situation is.

Yes folks, these institutions are so upset, and have become so unstable, that they are literally peeing their own metaphorical pants.  And their grammar stinks.  Oh, I know:  it’s shocking!

bank-incontinence-ad1.jpg

Jeffry points out something that shouldn’t be a surprise, however:  anything that represents a financial company today that is viewed or experienced by the public – even signage in a local branch - deserves additional scrutiny.  The smallest failure in personal service can undermine costly efforts elsewhere.

Did I mention that this sign was posted on the door of a credit union inside the U.S. Capitol Building?


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