Sometimes Stephanie Fierman Uses A Black Marker

I have to say that I was struck by LVMH’s new ad campaign portraying artisans lovingly creating Louis Vuitton products by hand.  I’ve seen three: one of a (from the ad copy) ”young woman and the tiny folds” of wallet leather, another of a “’seamstress with linen thread” hand-stitching  the handle of a handbag and the last – the one that particularly struck me – showing a man painting the bottom of a shoe by hand.

The sole-painting made me pause. I did not feel compelled to run out the door for LV shoes, though… it was more a gentle “Really? They hand-paint the bottoms of all their shoes?” 

Now I know how much Vuitton products cost.  They’re expensive – but probably not as expensive as they’d need to be for LVMH to clear a hefty profit after painting the soles of every pair of new Vuitton shoes.

So I took note when the UK’s Advertising Standards Authority banned the wallet and handbag ads, claiming they could “mislead” consumers into believing that Louis Vuitton products are handmade, when in fact machines are involved in the manufacturing process.  From the agency’s ruling: “We considered that consumers would interpret the image of a woman using a needle and thread to stitch the handle of a bag … to mean that Louis Vuitton bags were hand stitched.”  O&M Paris must pull the two offending print ads immediately. The ad of the man painting the shoe bottom did not draw objections. 

Interesting.

I guess part of my question is, Which consumers?  I’m curious, for example, whether a “reasonable person” in such an instance would be absolutely anyone seeing the ad in a doctor’s waiting room, or whether it would need to be someone for whom the ad would alter beliefs in a way that could misguidedly motivate a purchase.  Would the latter be more likely to be knowledgeable and savvy (and less gullible), or does it not matter?  Vuitton has never been secretive about the fact that it has factories in the U.S., France and elsewhere that some believe are the very representation of modern luxury good production, but I guess the ASA has made its call.

There are a number of fashion/culture tongues wagging online about the fact that the ASA had nothing to say about LVMH photoshopping Madonna until she looked like a 17-year-old.  Perhaps, but it’s probably a good bet that there were no ruling bodies that thought anyone might buy a piece of luggage thinking it would make her look like Madonna (at any age).



Stephanie Fierman Has Always Found Cash To Be So Pesky
Monday May 24th 2010, 9:00 am
Filed under: wretched excess

If the indoor ski dome, a single apartment building with 57 swimming pools or the largest (entirely man-made) waterfront development in the world don’t make you think that the UAE’s definition of luxury is a little different than most others…

Check out the world’s first ATM that dispenses gold.  You* can get tiny 24K bars, or gold coins with customized designs.  And it monitors the daily world price of gold.  So handy!


The entrepreneur who came up with this brainstorm says it’s only the first step in building his “Gold to Go” brand.
Maybe he should call these guys.

* Well probably not you, exactly, but… someone.  Don’t feel bad.  It’s ok.



Stephanie Fierman Has No Pores. And If You Believe That…
Saturday May 15th 2010, 7:08 pm
Filed under: ad agency,advertising,retail,women,women online

Why does this still happen?stephanie-fierman-glamour-june10-cover.jpg

Take a look at the June cover of Glamour Magazine at right (if you cannot see image, click HERE):

The photo of three attractive models on the cover is accompanied by the headline, “Curvy? Skinny? It’s All Good!” But… which one is the curvy one?  Is it the one on the far right?  The far left?  It’s the one on the left.  Yes, I said the one on the left.  I’ve added a couple other images of said model to this post (HERE and HERE), and let me tell you: any woman whose thighs (or other body parts) do not aggressively touch when at steady state is not “curvy” in my book.

crystal-renn-stephanie-fierman.jpgI truly don’t understand this particular one, because no woman who is overweight believes she is also a thin model.  The average American woman wears a size 14 – and knows it.  She does not think that Crystal Renn is her spitting image.  Hair, cellulite, make-up, the size of one’s pores: the savvy woman generally knows that all of these can be drastically manipulated ad – sadly – some women still aspire to these things.  But chubby and frolicking in one’s bikini in a magazine? No.crsytal-renn2-stephanie-fierman.jpg

Then why the fixation on imaginary weight claims?  Is it advertisers? And if so, go all out so an advertiser targeting a real plus-size girl might actually be able to see a real one.  There is no real-life party that is served well by this kind of activity.

I suppose I should just be thankful that Glamour didn’t pull a Ralph Lauren and get all drunk and stupid on Photoshop: see the related blog post I wrote and lovingly titled, “Can Someone Get That Turkey A Sandwich (you’ll have to read it to know why).   Do you think the average person knows that even photographs of food are fake?

No wonder people still don’t trust advertising.  Sometimes – a lot of the time – we lie.



You Know How Stephanie Fierman Feels About TMI
Saturday May 08th 2010, 12:34 pm
Filed under: ad agency,advertising,branding,cmo,facebook,Internet,social media,Twitter

Pringles has a new funny online campaign that skewers folks who “overshare” on Twitter and Facebook.

A key feature of the campaign’s website – http://www.helptheoversharers.com - has a ”Best of” Twitter feed that streams some classics: “My arm is itchy,” “Cleaning the kitchen,” and “New shower gel – hooray!”

Amazing: “hurray” is just the utterance I was planning – too bad P&G got to it first.pringles-stephanie-fierman1.jpg

So anyway, the website offers tips for recovering oversharers, a plug-in that allows you to “shame a friend with just one click” (very popular, I’m sure) and even an interactive video into which you can drop some of your favorite inane comments.  And you can buy a t-shirt with a dopey tweet on it.  Of your choice.

The site is accompanied by a utility on Facebook that Pringles’ 3 million fans (and anyone else who feels like it) can download and use to label boring Facebook updates.

To me, the campaign feels a wee bit derivative of Burger King’s 2009 ”Whopper Sacrifice Challenge,” which offered a free Whopper to anyone willing to unfriend 10 people on Facebook. That campaign was semi-criticized for being an “anti-social” social campaign – a page that Pringles appears to have torn out of the fast fooder’s playbook. And there have been a number of other brands – like Nestle and Skittles – that have leveraged the riskiness and “nowness” of featuring a live Twitter feed in their promotions.

social_media_overload-stephanie-fierman.jpgBut so far, this has been a conversation focused on techniques and tools – a plug-in, a feed, interactive videos and custom t-shirts.  I love tools just as much as the next marketer, but… what does the Oversharers campaign have to do with Pringles’ persona and the ultimate goal of selling more product? 

If there’s a second phase of this campaign that ties the downside of oversharing online to oversharing your Pringles (because you want to eat them all yourself?), P&G better get moving. It seems like that’d make sense… but I’m guessing and this connection isn’t made at the moment.

So from a business point of view, I don’t get it.  You’re the Pringles brand manager: what consumer insight led to this campaign? What are you trying to communicate? What differentiation would motivate trial, or make an existing Pringles eater feel good about the brand?

Don’t “overshare” social media tools because they’re cool.  It’s tempting – and I recommend social media experimentation all the time – but all of the standard rules of branding, communications and marketing (and revenue and market share and shelf space) apply.