Stephanie Fierman’s Ugly American Moment
Thursday April 08th 2010, 8:56 pm
Filed under: Internet, Twitter, market research, social media, web 2.0

Last week, I attended Columbia Business School’s Brite Conference 2010. “Brite” stands for brands, innovation and technology, and the event is sponsored annually by the school’s Center on Global Brand Leadership.

The two-day happening gave me enough material for quite a while, but let me start here.cj-entertainment-logo-stephanie-fierman.jpg

There was a real mix of speakers.  On the first day, one of these presenters was Miky Lee (Mie Kyung Lee), Vice Chairman of CJ Entertainment & Media, the entertainment division of Korea’s CJ Corporation.

I know – I never heard of it, either.*

Ms. Lee carefully read her prepared remarks in English, sprinkling her comments with video clips from Korean films, cable television, games, recording artists and the like. 

While watching what appeared to be the Korean version of American Idol, I began thinking of my grocery list and wondering if the conference organizers had planned the session to seemingly wander off this way.

The Q&As came.  Ms. Lee answered a few questions here and there.  She was gracious and considerate.  Then an audience member asked if CJ was going to try to break into the United States.  The speaker wasn’t nasty or arrogant; he was simply saying that – to be truly successful - CJ would need to access the American culture market.

Ms. Lee stood oddly frozen at the podium until until one of the event moderators jumped in to say that Korea was far – far far far - past the U.S. in terms of digital sophistication and social media in all its forms.  Facebook, for example, is pre-historic news in Korea, where a vastly superior social networking site, Cyworld, has been operating since 2000. 

Clearly relieved, the polite Ms. Lee thanked the moderator for his comments and then proceeded to explain that the U.S. is no longer the center of the cultural universe in Asia.

“Having grown up in the 50s,” Ms. Lee said that she and her friends worshipped American music and celebrities.   American culture was the center of their universe.  No more. Today, Japan is the center of Asian life.  Kids look to Japan for what’s cool, hip and trendy.

At this point, Ms. Lee was on a (respectful) roll.

stephanie-fierman-cyworld.jpgShe shared a few details about Korean’s online lifestyle. Did you know that Korea is #1 in the world for broadband penetration in the home? This 2009 article puts that percentage at 95%. Ms. Lee said 98%.  They’re probably both right.  And the United States? As of 2009, we were 20th with 60%.

20th.  That’s 2-o-th.  Behind Singapore (88%), Taiwan (81%), the Netherlands (85) and others.  Estonia has higher in-home broadband penetration than we do (62%). Did you know that Estonia, a country with a population the size of Idaho’s, has an extremely sophisticated information technology sector?  I didn’t.  How about the fact that the creators of both Kazaa and Skype came from Estonia? Nope, ‘hasn’t come up in the line at Starbucks recently. 

I do know, however, that a moving van showed up at Sandra Bullock’s and Jesse James’ marital home last weekend. Whooo-eee! Come back later: my brain is full.

Anyway, Ms. Lee went on to explain how Korea has leapfrogged everyone else in the world with respect to broadband and mobile usage. Downloading full-length feature films at home or playing games and watching TV on a cell phone are run-of-the-mill activities. And then there’s Cyworld, that social network owned by SK Telecom, Korea’s largest wireless provider.  Ms. Lee described Cyworld as essentially a millionth generation of the sites we use in the U.S.: a sort-of Facebook meets MySpace meets Flickr meets IMing meets Blogger. Characterized by CNN as “a license to print money,” Cyworld is used by 90% of all Koreans in their 20s (but also across all age categories) and produces 3x the revenue per user as does MySpace.

And although perhaps she had a right to be, Ms. Lee wasn’t smarmy, or poke-America-in-the eye arrogant: her remarks came across as a 100% sincere call for us to get our *** out of our *** and realize that the U.S is no longer the singular epicenter of cultural or technological innovation.  Seek out what’s happening in Japanese culture, she told us, as well as several other sophisticated countries, including her own. Learn. See. Question.

So - wow. I was intrigued. Who was this woman who read awkwardly from prepared comments and seemed uneasy on stage? (You know what’s coming, right?)

I’m going to make this short so it’s not too painful: Lee received her MA from Harvard in 1986, and served as a teaching fellow there for three years. CJ Corporation – the parent company of CJ Entertainment – built the first and largest multiplex chain in Korea. It also operates the country’s #1 cable network. And CJ’s Mnet Media is the leader in cable music television, music distribution and live concerts.  Variety considers Ms. Lee to be one of the world’s leading film industry executives, and she was the recipient of the CEO of the Year Award from a prestigious business association in her country.  Prior to joining CJ, Ms. Lee was a director or cultural and educational projects at Samsung America. In perhaps her spare time (?), Ms. Lee managed to establish the Parsons School of Design in Seoul and likes to chit-chat with Jeffrey Katzenberg and David Geffen (two CJ partners) about their mutual love of movies.samsung-stephanie-fierman.jpg

Oh, and of course there’s also the fact that she’s the first grandchild of B.C. Lee, the founder of Samsung Group, the LARGEST CONGLOMERATE IN THE WORLD by revenue ($173.4 billion in 2008), and owner of Samsung Electronics, one of the top 20 most valuable brands in the universe and the world’s largest manufacturer of electronics. CJ, you see, was originally a part of the Samsung world, although it specialized in some sort of foodstuffs before Lee and her brother transformed it into a media juggernaut.

This woman has seen, accomplished, hungered for and achieved things that only a tiny fraction of the world’s citizens ever will.

I… have no real end for this post, other to say that I’m still cringing a week later.  The world isn’t hanging on our every word and - in many arenas – has already pulled way out in front of the United States. 

And we’re going to use this to recognize that we must be more curious, more open, more interested in seeking out worlds other than our own, right? Right?